We understand that there are occasions when a return or exchange may be necessary. Please measure & choose wisely when ordering to avoid the extra return charges. If you are not completely delighted with your purchase please follow the guidelines below:
Exchanges - must be made within 25 days of receipt of your merchandise. Ordered the wrong size or color? Simply place an order online for the correct item (s) and return the item (s) that you don't want in their original condition (Email email@example.com for return instructions & address). We'll credit your card for the returned items per our return policy.
Refused Orders - Refusal of an item delivered by UPS, DHL, FEDEX, USPS or common carrier - credit will be issued for the item less shipping charges both ways and less a 20% re-stocking fee. Your credit will be issued once the item has been returned & inspected by us.
Returns - must be made within 25 days of receipt of your merchandise. Only merchandise that is unused - no dog hairs on item, odors or dirt and in original condition, box and packaging may be returned. Returns with Pet hair that are deemed acceptable will have a 20% deduction from refund. Credit will not be issued for return of used merchandise. Custom orders, toys and treats are not returnable
The customer is responsible for the return shipping costs. We recommend insuring the product for the full product value. Customer must must provide tracking with proof of delivery, USPS offers a delivery confirmation option, UPS/FEDEX will automatically give you a tracking number. Hunter k9 Gear is not responsible for lost or undelivered products.
PET BEDS & BLANKET returns - Health regulations do not allow the exchange or return of these products. BOWSER BRAND DOG BEDS ARE NOT RETURNABLE
For returns of an item that may be damaged due to a factory defect (these are very uncommon), we will ship a replacement after receipt of your damaged item at no additional cost to you.
If you would like to return an item please let us know via email at firstname.lastname@example.org. We will send you a reply with return instructions. Please do not return merchandise without first contacting Hunter K9 . We do not accept returns after 30 days
100% Money-Back Guarantee
We know you'll love our products as much as we do. In fact, if for any reason you're not completely satisfied, just return your product within 25 days of receipt and we'll issue a full refund.